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About Us
Delivery & Returns

 

Japeto provides NEXT (WORKING) DAY DELIVERY as standard in mainland UK with the exception of postcodes AB IV KW PH and BT. Additional delivery charges may apply to non-mainland addresses. We currently use DPD to ship 99% of our deliveries. 

You can track your order at the following link: https://track.dpd.co.uk/ Some of the oversize products such as Spades, Forks and Fruit pruners are sent on a 48 hour delivery through EXPD.

FREE NEXT (WORKING) DAY DELIVERY is also available for orders placed over a total value of £60.00 Ex VAT again subject to the conditions above. A delivery charge of £6.95 Ex VAT is applied to all orders below £60.00 EX VAT to cover the picking, packing and delivery of your Japeto product. The £6.95 charge is not a specific charge for Next (working) day delivery, in other words there is no option for non-next day delivery.

In all cases to achieve NEXT WORKING DAY delivery you must place your order prior to 1pm

Although all the carriers Japeto Ltd uses have excellent delivery records, and although 99% of the time delivery is made as listed, no carrier can 'guarantee' next day delivery.

Returns

The Buyer has the right to cancel a Contract in so far as it relates to Goods at any time up to the end of seven Working Days after the Buyer receives the Goods subject to clause 8.8 of our Terms & Conditions.

To exercise the right of cancellation, the Buyer must give written notice to the Company by hand or post, fax or email, at the address, fax number or e-mail address shown below, giving details of the Goods and/or Services (where appropriate) their delivery.

If the Buyer exercises the right of cancellation after the Goods have been delivered to the Buyer, the Buyer will be responsible for returning the Goods to the Company at the Buyer’s own cost. A collection by Japeto can be arranged, but a 15% re-stocking charge will be applied. The Goods must be returned within 21 days of cancellation. The Buyer must take reasonable care to ensure the Goods are not damaged in the meantime or in transit. If the Buyer fails to take reasonable care of the Goods, the Company will be entitled to charge the Buyer for the price of the Goods.

The Buyer does not have the right to cancel a Contract if the order is for Special Goods or for Goods which by their nature cannot be returned or are liable to deteriorate or for Goods which have been used by the Buyer which may reasonably be regarded as adversely affecting the Company’s ability to resell such Goods.