About Us
Delivery & Returns

In light of the current circumstances surrounding COVID-19, we thought it would be worth taking the time to clarify our position. 


We are working hard to run our operations as normal. Orders can be placed on our website 24/7 and our phone lines remain open Monday to Friday 8.30am to 5.00pm for all sales and enquiries. We are not experiencing any shortage of stock and all deliveries are continuing on time as usual.

The health and safety of our staff and our customers are a key focus for us. We believe it’s important to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation:
 

  • We are working constantly to make sure that products are available as and when you want them, delivered in the safest way possible.
  • We are diligently following guidance and best practices from the NHS and UK Government , amongst others.
  • Our sales team  are available to take orders, answer any questions you may have, work with you on the best delivery option and provide more information on the many precautions we’re taking to protect your health and safety.

 
The situation is constantly evolving, but we want to reassure you that Japeto are taking matters seriously, we are following guidance provided by the government and ensuring we do everything possible in these challenging times.
 
Finally, thank you to our customers for your continued support at this challenging time

 

Japeto provides NEXT (WORKING) DAY DELIVERY as standard in mainland UK with the exception of postcodes AB IV KW PH and BT. Additional delivery charges may apply to non-mainland addresses.

FREE NEXT (WORKING) DAY DELIVERY is also available for orders placed over a total value of £60.00 Ex VAT again subject to the conditions above. A delivery charge of £6.95 Ex VAT is applied to all orders below £60.00 EX VAT to cover the picking, packing and delivery of your Japeto product.

In all cases to achieve NEXT WORKING DAY delivery you must place your order prior to 1pm

Although all the carriers Japeto Ltd uses have excellent delivery records and although 99% of the time delivery is made as listed, no carrier can 'guarantee' next day delivery.

Returns

The Buyer has the right to cancel a Contract in so far as it relates to Goods at any time up to the end of seven Working Days after the Buyer receives the Goods subject to clause 8.8 of our Terms & Conditions.

To exercise the right of cancellation, the Buyer must give written notice to the Company by hand or post, fax or email, at the address, fax number or e-mail address shown below, giving details of the Goods and/or Services (where appropriate) their delivery.

If the Buyer exercises the right of cancellation after the Goods have been delivered to the Buyer, the Buyer will be responsible for returning the Goods to the Company at the Buyer’s own cost. A collection by Japeto can be arranged, but a 15% re-stocking charge will be applied. The Goods must be returned within 21 days of cancellation. The Buyer must take reasonable care to ensure the Goods are not damaged in the meantime or in transit. If the Buyer fails to take reasonable care of the Goods, the Company will be entitled to charge the Buyer for the price of the Goods.

The Buyer does not have the right to cancel a Contract if the order is for Special Goods or for Goods which by their nature cannot be returned or are liable to deteriorate or for Goods which have been used by the Buyer which may reasonably be regarded as adversely affecting the Company’s ability to resell such Goods.